Privacy Policy

This Privacy Policy explains how Vidara LLC (“Vidara,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.trayn.now, use the Trayn platform (the “Service”), or otherwise interact with us. Trayn is a product of Vidara LLC, located at 1111 South Governors Ave, Dover, Delaware 19904, United States.

1. Information we collect

Information you provide

We may collect information you submit voluntarily, including:

• Name, work email, company name, job title, and phone number (for demo or trial requests)
• Account credentials and profile details when you create or administer a Trayn account
• Content you upload or generate in the Service (for example course materials, transcripts, and feedback)
• Communications with our support or sales teams

Information collected automatically

When you use our websites or Service, we may automatically collect device and usage data such as IP address, browser type, operating system, referring URLs, pages viewed, approximate location derived from IP, and diagnostic logs. We may use cookies, local storage, and similar technologies for authentication, preferences, analytics, and security.

Information from customers (enterprise data)

If your organisation uses Trayn, your employer or administrator may provide employee account information and configure training content. In that case, we process personal data as a service provider / processor on behalf of the customer organisation, according to our customer agreement and their instructions.

2. How we use information

We use personal information to:

• Provide, operate, maintain, and improve Trayn and related websites
• Respond to demo requests, trials, and support inquiries
• Authenticate users, secure accounts, and prevent fraud or abuse
• Personalise training experiences and generate session analytics for authorised admins
• Send service, security, and administrative messages
• Send product or marketing communications where permitted (you may opt out of marketing)
• Comply with law, enforce terms, and protect rights, safety, and property

3. How we share information

We do not sell personal information. We may share information with:

• Service providers that help us host infrastructure, analyse usage, send email, provide customer support tooling, or process payments — under confidentiality and data-protection obligations
• Your organisation when you use Trayn under a customer account (admins may access training activity and scores associated with your user)
• Professional advisors such as lawyers, auditors, or insurers when reasonably necessary
• Authorities when required by law, legal process, or to protect rights and safety
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards

4. Cookies and analytics

We use essential cookies to run the site and may use analytics (including Vercel Analytics or similar tools) to understand aggregate traffic and performance. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

5. Data retention

We retain personal information for as long as needed to provide the Service, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Customer-controlled training data is retained according to the customer agreement and admin configuration.

6. Security

We implement administrative, technical, and organisational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security. Please use strong passwords and notify us promptly of any suspected unauthorised access.

7. International transfers

Vidara is based in the United States. If you access Trayn from outside the U.S., your information may be transferred to and processed in the United States and other countries that may have different data-protection laws. Where required, we use appropriate transfer mechanisms.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. Marketing emails include an unsubscribe mechanism. For requests, contact privacy@trayn.now. If you use Trayn through your employer, please also contact your organisation’s administrator, as they may control your account data.

9. Children’s privacy

Trayn is intended for business and professional use. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact privacy@trayn.now and we will take appropriate steps to delete it.

10. Third-party links

Our websites may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may be communicated by additional notice (for example email or in-product messaging) when appropriate.

12. Contact us

For privacy questions or requests, contact:

Vidara LLC
1111 South Governors Ave
Dover, Delaware 19904
United States
Email: privacy@trayn.now